1. Introduction
Believers Box ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.believersbox.com and use our audio drama subscription services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the site.
2. Information We Collect
We may collect the following categories of personal information:
- Name and email address — collected when you subscribe to our newsletter, create an account, or purchase a subscription.
- Payment information — billing details (card number, billing address) are collected and processed securely by Stripe. Believers Box does not store your full payment card details on our servers.
- Listening activity — episode progress, play history, and content preferences may be stored locally in your browser (localStorage) to power features such as "Continue Listening."
- Device and usage data — IP address, browser type, operating system, referring URLs, and pages visited, collected automatically through standard web server logs and analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our audio drama platform and subscription services.
- Process payments and manage your subscription through Stripe.
- Send you transactional emails (receipts, access confirmations) and marketing communications through Flodesk, where you have opted in.
- Personalize your listening experience and remember your progress across episodes.
- Respond to your inquiries and provide customer support.
- Comply with legal obligations and enforce our Terms of Service.
4. Third-Party Services
We work with the following third-party service providers who may process your data on our behalf:
- Stripe — payment processing. Stripe's privacy policy is available at stripe.com/privacy.
- Flodesk — email marketing and subscriber management. Flodesk's privacy policy is available at flodesk.com/privacy.
- Captivate.fm — audio hosting and delivery. Captivate's privacy policy is available at captivate.fm/privacy.
- Analytics tools — we may use website analytics services to understand how visitors interact with our site. These tools may use cookies and collect anonymized usage data.
We do not sell your personal information to third parties.
5. Cookies
We use cookies and similar tracking technologies to operate our site and enhance your experience. This includes essential session cookies required for account access and subscription verification, as well as analytics and preference cookies. For more information, please see our Cookie Policy.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — request that we correct inaccurate or incomplete data.
- Deletion — request that we delete your personal data, subject to certain legal exceptions.
- Opt-out — unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
To exercise any of these rights, please contact us at [email protected].
7. Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Governing Law
This Privacy Policy is governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of the site after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
[email protected]